Refund And Returns Policy

Shipping Zones

  • Free Shipping! – We offer free ground shipping on all orders from

  • International Shipping – At this time we do not ship to international addresses. You may use third-party carriers to forward packages at your own risk, but customers residing outside of India are responsible for all warranty-related shipping costs as of Omega does not offer international warranty on any product.

Shipment Processing

  • Next Day Cut-Off – Most orders placed by 2:00 PM IST will be processed and shipped out the next business day. Orders are held if we cannot verify your shipping address or if your billing details are flagged by our fraud detection. Silveor is not responsible for any processing delays beyond our control.

  • Carriers and Tracking – Omega uses Delhivery for most shipments. Tracking details are sent to your email.

  • Signature Confirmation – Omega reserves the right to require Signature Confirmation on any shipment. Our Customer Care agents are unauthorized to release signature requirements.

  • Order Changes/Cancellation Requests – We are unable to combine multiple orders. We cannot cancel or make changes to the details of an order once it has been submitted to our warehouse. Orders are submitted to our warehouse at 2:00 PM ISTeach day from Monday through Thursday. Please let us know ASAP if you notice an error in your order details.

  • Carrier Shipping Delays – Company is not responsible for any carrier-caused shipping delays. Estimated delivery dates are not guaranteed.

  • Shipping Damage Claims – If you suspect your products were damaged during transit, please try to refuse the shipment and call us immediately at +91-7827349546. Do not remove any items and keep the packaging as is. If we file an insurance claim, we may ask you to take pictures of the damage. We will send you a new unit ASAP. Claims for damaged or missing items must be reported within 3 calendar days from the date of delivery.

  • Product Defect Claims – If you receive a product which you feel is defective, please contact us. We will help you troubleshoot, process an exchange, and/or check the warranty on the product for further assistance.


  • 10-Day Money Back Guarantee – We want you to be thrilled with our products, but we’re here to help if you need to return. You have 10 calendar days from the date of purchase to initiate a return for any opened item. We will provide pre-paid return labels for all customers within all states in India.

  • Silveor Lifestyle Valid Purchases Only – We only accept returns of items purchased directly from or (Official Brand Distributor & Super Store-India). For products purchased elsewhere, please contact the original retailer regarding their return policy.


  • Return Approval Process – Once your return is received, our Customer Service team will inspect the product based on the requirements above and approve the refund.

  • Processing Refunds – You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Refunds will be issue to the same payment method which were used at the time of purchase.

  • The standard time to receive the refund is 15-20 business days from the date of initiation. If the standard time-frame has passed and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information.

  • If you have any questions about our Returns and Refunds Policy, please contact us:
    by email: or call our Customer Support on +91-7827349546

Any Questions

  • For more information about our shipping and return policies, please fill out our Contact Us form or reach out to our Customer Care Team directly:

  • Email:

  • Phone:  +91-7827349546

  • Our Hours:  10:30 AM to 6:00 PM (IST); MON – FRI except Holidays